We ship our products to various areas, ensuring that they reach their destination safely and in the shortest possible time. Here are the most relevant aspects of our policy:

• Delivery Zones:
  We distribute our products nationally and internationally, subject to specific restrictions in certain regions. Delivery areas are detailed in the checkout process, where it will be indicated if your address is within the coverage area.

• Estimated Delivery Times:
  Once the order has been confirmed and processed, dispatch begins.

  • Urban Areas: Estimated delivery time is 3 to 5 working days.
  • Rural or Hard-to-Reach Areas: Delivery may take 7 to 10 working days.
  • International shipments: Delivery times vary according to the country of destination and the shipping method selected.
    You will receive a confirmation email with the tracking number so you can monitor the status of your shipment.

Return, Refund and Cancellation Conditions

We are committed to ensuring that your shopping experience is satisfactory. Therefore, in case of inconvenience or dissatisfaction, we offer you the following conditions:

• Return of Products:
  If the product does not meet your expectations, you may request a refund within 14 working days from the date of receipt. To do so, the item must be in perfect condition, unused and in its original packaging.
  Once the return has been received and verified, the corresponding refund will be processed.

• Reimbursement:
  The refund will be made using the same payment method with which the purchase was made, within a maximum of 10 working days after approval of the return.
  Please note that the initial shipping costs are non-refundable, except in cases of proven error on our part.

• Cancellation of Orders:
  You may cancel your order free of charge as long as the dispatch process has not started. If the cancellation is requested after dispatch, it will be considered as a return and the conditions mentioned for the return process will apply.

We recommend that you read these conditions carefully before making your purchase. If you have any questions or require further information, please do not hesitate to contact our customer service.